After-Sales Support

✅ Customer Concerns:

• Can I return or exchange the product if there is an issue?

• Is customer service professional and responsible?

🔹 Solutions:

• Warranty Guarantee: Provides at least a 1-year warranty covering key components such as joint structures and electronic parts.

• 24/7 Customer Support: Offers responsive and privacy-protected communication via email, live chat, or encrypted messaging apps.

• Fair Return & Exchange Policy: Provides partial refunds or replacement services for damages and quality issues, while clearly stating that returns are not accepted for hygiene reasons.

售后服务（After-Sales Support） 

✅ 客户担心：

如果产品有问题，能否退换货？

 客服是否专业？

会不会推卸责任？

🔹 解决方案： 

质保承诺：提供至少1年的质保（如关节结构、电子组件等）。 

售后客服 7/24 支持：通过邮件、在线客服或加密聊天软件提供高效、隐私保护的沟通方式。

合理的退换货政策：针对产品损坏、质量问题等情况，提供部分退款或更换服务，但明确因卫生原因不可退货的条款。