After-Sales Policy

1. Shipping Costs

• The shipping cost for delivering sex dolls from China to European and American countries is approximately $500. This fee is included in the total order cost unless otherwise specified.

2. Quality Guarantee

• We provide a 1-year quality warranty for our sex dolls. This warranty covers manufacturing defects, including issues with the doll’s structure, internal skeleton, and silicone or TPE material integrity.

3. Damage During Shipping

• All shipments are insured against damage. If the doll arrives with visible damage, please refuse the package and notify us immediately. If damage is discovered after opening, report it within 24 hours with photo and video evidence for assessment.

4. Warranty Exclusions

• Damage due to improper use, mishandling, or lack of maintenance.

• Normal wear and tear, including slight discoloration or fading of makeup over time.

• Modifications or custom alterations made after delivery.

• Issues caused by exposure to extreme temperatures or chemicals.

• The warranty does not cover:

5. Return & Exchange Policy

• Due to the custom nature of our products, we do not accept returns or exchanges for any reason other than manufacturing defects.

• If a defect is confirmed within the warranty period, we will offer free repairs or replacement parts, depending on the issue. The buyer is responsible for any return shipping costs.

6. Customer Support

• If you encounter any issues with your doll, please contact our customer service team with a detailed description and supporting photos/videos. We are committed to providing a satisfactory solution within 3 business days.